8h00 – 8h30 Registration and tea

8h30 – 8h45 Welcome, housekeeping

8h45 – 9h00 Down EAC memory lane

9h00 – 9h30 SETTING THE TONE

As we celebrate 10 years of unleashing the potential of office professionals we reflect on how we could have an ability to move swiftly, think on our feet, and complete tasks expediently What kind of office professional do you want to be reinvented into? What kind of resilience does it take to become more agile? What more could we bring onto the table? Covid 19 was a prelude to how the human mind can adapt to sudden changes If all our years of studying and experience could suddenly be replaced by working online, and/anywhere what is stopping us from taking a big leap of being an agile office professional.

10h30 – 11h30 Understanding the stakeholder quadrant

 Your office is centered around one or more projects. Each project has its own stakeholders, each with different expectations. A broader understanding of the stakeholder quadrant is the cornerstone of being more agile. This session will enable you to understand how categorizing stakeholders could enable you to become more efficient and make the stakeholders of more value to your organization/department.

11h00 – 12h00    B R E A K

12h00 – 13h00 Maintaining good mental health

Line managers change, and expectations change. During transitional periods, the office professional is the least thought of in terms of the impact managerial change may have on their wellbeing. This session shows that there is a correlation between an office professional’s agility and managerial transition. The emotional, psychological, and spiritual impacts are foregrounded on the office professional, and these create stumbling blocks in them becoming more agile. The take home nuggets will focus on how clear thinking, reduced stress / depression, improved work performance, and better work relations will enable you to maintain good health.

13h00 – 13h40  L U N C H

13h40 – 14h30 Viewpoints from the Office Administrators

 Conflict intelligence and fighting fair are essential skills in managing differences and resolving conflicts peacefully. At its core, conflict intelligence is the ability to identify, assess and manage different types of conflict effectively. It requires active listening, critical thinking, and problem-solving skills to understand the needs of each party involved. On the other hand, fighting fair means using respectful communication, avoiding personal attacks or blaming language and taking responsibility for one’s actions. By acquiring these competencies and skills through training programs or workshops provided by organizations, employees can develop a better understanding of their own emotional triggers when confronted with conflicts in the workplace. They also become more adept at finding mutually acceptable solutions that benefit all parties involved. Conflict management is an important aspect of effective leadership and good organizational culture, leading to improved productivity and job satisfaction among employees.

14h30 – 15h15 Enhancing your social quotient (SQ)

 As an office administrator, you must distinguish between what is good and what is bad. This session will explore your ability to deal with people in your office, and know how to present yourself, what to say, as well as what not to say in a social situation. In addition, you will learn how to extend boundaries and understand how to read surroundings and respond accordingly. It is also often termed “street smartness”. Your good judgment will result in harmony in your office, which then becomes a fountain of peace and source of much-needed information and guidance. In that way you are empowering others to be agile like you.

15h15 – 16h00 Be the best brand touch point

 There is a greater need for office professionals to understand that they are a crucial brand touch point. How do you give customers / stakeholders the best brand experience? Get to be counted as one of the strongest brand contact points that positively influence brand perceptions, uphold brand reputation and enhance the brand image.

8h00 – 8h30 Registration and tea

8h30 – 8H00 Summary of day one

9h00 – 10h30 Mastering a project management plan

To become an agile office administrator, it is crucial to implement a well-defined project plan. This plan should include specific deliverables that are expected throughout the process. The key to successful implementation lies in breaking down the project into manageable components and identifying appropriate timelines for each one. Additionally, having a thorough understanding of the organisation’s needs and goals will help in determining the appropriate approach to take towards achieving these objectives. Collaboration with team members is also essential for the effective delivery of the project, as it enables them to stay on top of tasks and seamlessly communicate about any challenges they encounter while working on different aspects of the plan. Accountability at every stage of implementation helps keep everyone focused on their responsibilities and commitments to delivering quality results. Overall, an organised approach to implementing a project plan with clearly outlined outcomes can provide an office administrator with the agility that maximizes efficiency and increases productivity within their work setting.

10h30 – 1 1h00 B R E A K

11h00 – 12h00 Group task on Project Management

Delegates will be assigned to a group and given an assessment on Project Management. This session involves working on case studies and finding solutions using an effective and efficient Project Management Plan. This session is crucial and is the key requisite for receiving your certificate of attendance. You will also be given an opportunity to present your outcomes to all the delegates.

12h00 – 13h00 The power of looking beyond the immediate environment

As an administrator, do not sit on your laurels. Become curious, look beyond your borders and see what other administrators are doing to become more agile and effective. This session will expose you to the rationale of allocating some of your time to learn from your peers. Be honest with them and open yourself to learning new practices. Don’t shy away from bragging about what you have adapted from them. In this way, you create a fair playing ground that will also result in them sharing more information. Pick the best practices and leave the worst by removing barriers and borders that prevent you from becoming more agile.

13h00 – 13h40 L U N C H

13h40 – 14h30 Wardrobe planning on a shoestring budget

Journey out with a top fashion guru who will help you walk the walk of big spenders without spending more on clothes. You will learn which colours and types of clothing you can get away with, without being accused of repeating same clothes in one week. This session will also teach you how to optimise on wardrobe planning by using Project 333: Wearing only 33 articles of clothing for the next 3 months.

14h30 – 15h30 Looking after the soul

Even machines do take some rest! This session acknowledges that office professionals work endlessly, most often after hours, weekends and holidays. Your body needs to refuel, and it is only you that must take that decision. There is never enough money for vacation. This session will build your skills of networking as it takes you to another level of having to plan your holiday on a minimal budget. Join holiday clubs with others and create a DIY safe holiday for yourself and friends. You will come back more reinvigorated and more positive to deal with all office challenges.

IMPORTANT NOTES:

•  Delegates who do not attend the two full-day sessions will not receive a certificate of attendance
•  Delegates will be requested to sign the register at odd intervals during tea breaks and at registration
•  Delegates who do not submit their Project Management group task will not receive their certificate of attendance