Representatives from the Services Sector Education and Training Authority (Services SETA) conducted a monitoring visit to MUT on 18 August 2026 to assess the progress of 110 sponsored students who are currently completing their practical workplace training. The visit aimed to ensure operational compliance and check on student welfare. Services SETA KwaZulu-Natal Provincial Operations Officer Busisiwe Twala expressed satisfaction with the ongoing initiative, noting that the five-year partnership between MUT and Services SETA continues to yield positive results.
The funding supports equal cohorts from two academic pathways: the Department of Public Management and Economics (55 students) and the Department of Office Management Technology (55 students). These students are gaining practical experience across major public and civic institutions, including the eThekwini Municipality, Sizakala Customer Care Centres, King Dinuzulu Hospital, Prince Mshiyeni Memorial Hospital, and internal MUT academic departments.
MUT’s Department of Co-operative Education’s Sibongile Bulose, highlighted the positive feedback received from host organisations. “Employers are very happy with MUT students,” Bulose noted, adding that while student conduct remains exemplary, there is always room for growth. “We sincerely thank Services SETA for its funding and ongoing support, which plays a crucial role in helping our students successfully transition from the classroom to the workplace. As our students near the completion of their placements, we extend our best wishes for their continued success as they prepare for graduation in 2027.”
Students participating in the programme shared their frontline experience navigating professional environments. Andiswa Mtshali, who is studying towards a Diploma in Office Management and Technology, is assigned to Addington Hospital’s reception area managing incoming calls, patient intake, and filing. Facing high patient volumes, Mtshali implemented queue management strategies to maintain order and improve service speed, while developing stronger interpersonal communication skills.
Kanele Zulu, also studying towards a Diploma in Office Management and Technology, is placed in the Radiology department at Addington Hospital. Zulu initially faced language barriers with the doctor, and communication hurdles with non-verbal patients. He overcame these obstacles through independent research and adapted communication methods.